July 22, 2007
Anderson Plumbing, Heating and Air has built itself around quality work and customer satisfaction. This is a copy of what all of our employees receive to ensure that all employees understand and uphold the values we believe in.
Anderson Plumbing, Heating & Air exists in order to deliver the very best customer service to residential homeowners as well as commercial property owners and managers for all of San Diego County. We are committed to 100% customer satisfaction. We are willing to sacrifice profits for customer satisfaction, and we operate under the premise that the customer is always right, even when they are wrong.
As employees of Anderson Plumbing, Heating & Air, we are 100% committedto our tag line “Nobody wows clients like we do!”; going above and beyond the call of duty to exceed our customers’ needs.
As employees of Anderson Plumbing, Heating & Air, we are committed to the very best customer service, repairs and installations possible. We will use our desire to be the very best as a filter by which we make decisions in the field. We are committed to performing every service to the highest of standards, leaving our work areas cleaner than we found them.
As employees of Anderson Plumbing, Heating & Air, we are committed to striving to reach company goals in each department on a daily basis. You must know what the daily company goal is, and know that you did everything possible to reach that goal every day.
As employees of Anderson Plumbing, Heating & Air, we are committed to protecting the company’s assets by keeping the cleanest vans and the cleanest job sites to reduce damage to materials and tools. We must realize what company assets are: (1) People (2) Materials (3) Tools (4) Trucks (5) Time (6) Image.
As employees of Anderson Plumbing, Heating & Air, we are committed to safety for ourselves, our customers and the general public as a whole. There is no single job, no matter the value, worth sacrificing safety standards.
As employees of Anderson Plumbing, Heating & Air, we represent ourselves knowing that we are representing our entire company; therefore, upholding the image that Anderson Plumbing, Heating & Air has earned over the years, and committing to continuing to build upon that image, toward the highest level of professionalism.
We will use this document as a standard for our daily decision-making.