Frequently Asked Questions

Q: Are you licensed?
A: Absolutely! Our License number is #493163

Q: Do you service window units?
A: No, we do not service window units.

Q: Can you service bank-owned properties?
A: Unfortunately, we cannot service bank-owned properties.

Q: Who do I contact in regard to sponsorship or donation?
A: Email us to inquire about sponsorship opportunities or donations. Please note that we receive a lot of requests and can support only so many organizations throughout the year. To assure we can contribute in the most impactful way, we are strategic in our charitable efforts and recommend submitting requests a year in advance if possible.

Q: Where is the emergency water shut-off to my house?
A: Typically it would be at the street where the city meter connects. In the event of an emergency remember each fixture has water shut-off. The water heater shut-off is typically at the top of the water heater and the fixture shut-offs are located under the sink and behind the toilets.

Q: What do you charge?
A: Every home is different and setting appropriate customer expectations is very important to us. For this reason, we do not give estimates over the phone or online without an on-site assessment. What we can guarantee is that you will have an itemized estimate IN WRITING before work is performed. If a plumbing or HVAC contractor gives you pricing without seeing your property or issue, be very wary of unexpected costs.