Plumbing Service Excellence—Guaranteed
Offering the strongest customer guarantees in the plumbing and HVAC industry has helped us build many strong customer relationships over the years. We offer a 110% Money Back Guarantee!
We must deliver superior service, superior products, and unsurpassed customer guarantees. All of our guarantees are in writing and most exceed what is customary in the San Diego plumbing industry. For example, we are the only San Diego company in our industry offering 110% of a customer’s money back on a heating and air conditioning installation if the customer is not satisfied. We will cheerfully remove the system and give them all of their money back…plus another 10% because we failed to make them happy.
A System of Guarantees
When you think about it, anytime a customer and a company transacts business, it is usually the customer that is asked to bear most of the risk. Anderson Plumbing, Heating and Air decided that we needed to do something that would tip the balance of risk to our side of the ledger and give our customers peace of mind, knowing that they are protected. In order to meet that objective, we created other plumbing, heating and air conditioning guarantees in addition to our already unique equipment guarantees.
Consumer Bill of Rights
Our customers deserve to be treated like family. Below is our Consumer Bill of Rights. This document makes sure our customers receive top of the line service, delivered with integrity and empathy. After the completion every service, we do a follow-up “Happy Check” to review the customer’s experience. These are very helpful in ensuring adherence to our Consumer Bill of Rights.
To join our happy customer family, give us a call or contact us online. Ask about our VIP Service Agreement. This is a simple way to make sure all of your home’s plumbing, heating and air systems are maintained regularly and grants you front-of-the-line service during busy seasons.