At Anderson Plumbing Heating & Air we strive to fix your problems and wow you every step of the way, Dan Z. got to experience our top-notch customer service first hand:
"My partner and I have been customers for the past 25 years, and we are VIP members. The purpose of this letter is to recognize one of your employees, Mr. Jorge Duran, for his amazing dedication, professionalism, and commitment to perfection! Quite frankly, as a former major corporation manager myself, with the responsibility for multiple individuals, I can honestly say that I have never been fortunate enough to be involved with an individual as exceptional as Jorge!
We purchased and installed a new kitchen garbage disposal unit along with all the extra new pipes and fittings that your other technician had recommended. However, we had to call your office 2-3 times over the past few months because we were having water/debris back up in the garbage disposal unit. Finally, I called to have your technician snake in case the problem was the new pipe; however your technician came and said he couldn't use it because the initial piping was put in during the November installation, a "union," unit was unfortunately not installed, and he would have to have another technician come out to cut out the old pipe and put in the correct one with a union piece.
This brings me to my next point of recommendation, Mr. Jorge Duran arrived at my home around 4:30 pm and spent at least 2 hours not only fixing the previous non-union mistake but also doing many different things to fix the snake water/debris backup problem. As previously mentioned, Mr. Duran's dedication, professionalism, and commitment to perfection were absolutely a wonderful thing to see in action! I believe he is the epitome of excellence, and what I believe to be a " model employee!" In retrospect, I wish I had a few dozen employees like Jorge working for me before I retired!
Finally, I know unfortunately the daily activity rush we all experience, we can sometimes forget and or neglect to recognize an individual when he/she deserves it. This is the reason that I am writing to you directly and would ask that you join me in recognizing Jorge Duran for a job well done!"