Anderson Plumbing Heating and Air, Inc. was founded in 1978 with the guiding principals of quality, integrity, service, and commitment to our community.
Our goals at Anderson are simple:
Superior Business Ethics:
Our business practices must always be conducted honorably and ethically. We will not engage in any business practices that compromise our organization, the integrity of our industry, or is at the expense of our customers or our employees.
Guaranteed Service Excellence:
We must deliver superior service, superior products, and unsurpassed customer guarantees.
The Place to Be:
We strive to be the most desirable business to work for offering excellent compensation, exceptional benefits, and creating a corporate culture that inspires, supports, and empowers all those employed within our company.
We know the measure of our success is directly related to the experience of our customers. Each job we perform is not considered “finished” until we are confident that each and every customer has found our work to be more than satisfactory and we have exceeded expectations. By doing so, we maximize our commitment to quality, value, and personal service while adding benefit to our industry and to our community.
We believe that respect for a client’s time is paramount and that is why “on-time service” is our passion and the driving force behind our business. But it’s not the only thing that makes Anderson Plumbing, Heating, and Air an industry leader. We have one of the most comprehensive code of ethics in the business and we strongly adhere to all local, State, and Federal laws that govern our industry. We are forthright and truthful in our dealings with customers, employees, and vendors. We support our community. We keep our promises.
Our Mission Statement
To provide products and services in such a way as to create a more than satisfied customer, serviced by a more than satisfied employee.
You need to be confident that any in-home service provider is of the highest integrity, honesty and moral character. HVAC (heating, ventilation, and air conditioning) and plumbing are among the top five service careers taught in the prison system. It is incumbent upon us to protect our customers. We take this responsibility very seriously. In addition to being licensed, bonded, and insured, we have implemented one of the most stringent background checks in the industry. As a result of our dedication to ensuring homeowner safety, we have led our industry and become the model for consumer protection. Our comprehensive background check includes:
- Drug Testing
- Personality Profiles
- Criminal Background Check
- Pedophile Registry Check
- Competency Based Assessment
Having policies and procedures in place that guarantee our customers receive the best service in our industry should not be our goal, it should be our obsession.
Our commitment to our customers is simple… “Nobody Wows You Like We Do”. If a customer is not 100% satisfied with the service we have provided, we will refund all of their money. We have designed our customer service protocols to give our customers that “WOW” feeling anytime they invite us into their homes.
It’s easy to SAY your company does things right. We believe it easier to DO things right and the rest will speak for itself.
